Shipping policy

Shipping Policy – Houstongotsole

At Houstongotsole, we are committed to delivering your sneakers quickly, securely, and reliably. Please review our detailed shipping policy to understand how we handle orders, shipping times, and delivery processes.

Shipping Destinations

Domestic Shipping:
We ship to all states within the United States, including remote and rural areas.

International Shipping:
We offer worldwide shipping to most countries. If your country is not listed at checkout, please contact us at houstongotsole@gmail.com for assistance.

Shipping Options and Costs

Standard Shipping:
Estimated delivery time: 5–10 business days (domestic).
Cost: Calculated at checkout based on your location and order weight.

Express Shipping:
Estimated delivery time: 2–5 business days (domestic).
Cost: Higher rates apply; calculated at checkout.

International Shipping:
Estimated delivery time: 10–20 business days, depending on customs processing.
Cost: Calculated at checkout. Additional customs duties or taxes may apply and are the customer’s responsibility.

Processing Times

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, processing times may be extended.

Pre-Orders

Items listed as Pre-Order are not in-hand at the time of purchase.

• Estimated shipping time for pre-order items is typically 2–4 weeks, unless otherwise stated in the product description.
• Pre-order timelines are estimates and may be affected by supplier delays, production schedules, or shipping carrier issues.
• Pre-order items will ship once they arrive at our facility.
• If your order contains both in-stock and pre-order items, the entire order may ship together once all items are available.

Pre-orders are considered final sale and cannot be canceled once placed.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use the tracking number to monitor the progress of your shipment through the carrier’s website.

Customs, Duties, and Taxes (International Orders)

Houstongotsole is not responsible for any customs duties, taxes, or additional fees imposed by your country’s customs authority.

These charges, if applicable, must be paid by the recipient upon delivery.

Delivery Issues

Delayed Orders:
If your order is delayed, please contact us at houstongotsole@gmail.com. We’ll work with the carrier to resolve the issue.

Lost or Stolen Packages:
Houstongotsole is not responsible for packages marked as delivered but reported as lost or stolen. However, we’ll assist you in filing a claim with the carrier.

Incorrect Address:
Please double-check your shipping address before placing your order. If an incorrect address is provided, we cannot guarantee successful delivery.

Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address to ensure successful delivery.

Contact Us

For questions or concerns regarding shipping:

Email: houstongotsole@gmail.com

Thank you for shopping with Houstongotsole. We’re dedicated to ensuring your sneakers arrive safely and on time.